Please note 🙂
Since our Crystals are all natural, formed by nature – the Crystal tumbled, rough, polished or in jewelry, will never be identical to the picture: Each may be slightly different in color or shape. (also, different phones / computers show different shades of the same color).
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, the Crystal/Crystal based item must be in the same condition that you received it. It must also be in the original packaging.
Types of goods that are exempt from being returned:
– Jewelry (we will not re-sale what has been worn by someone. Not fair to any customer).
Please note that bracelets are low in price thanks to the rubber wire (except for those with a silver clasp), so they may be
torn if to tight or worn non stop. We can not replace torn bracelets. Please read more in the bracelet section.
– Gift cards, Book with obvious signs of use
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: Ermou 120, Larnaca, Cyprus P.C.6022
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at tfstoneage@gmail.com for questions related to refunds and returns.